What is RO water and how is it different from tap water?+
RO (Reverse Osmosis) water is pushed through a semi-permeable membrane that removes up to 99% of dissolved contaminants — including chlorine, heavy metals, fluoride, and sediment. Tap water passes through municipal treatment but still carries trace minerals and chemicals. RO water is significantly purer.
How many filtration stages does your system use?+
Our commercial systems use a multi-stage filtration process — typically 5 to 7 stages including sediment pre-filter, carbon block, RO membrane, post-carbon polish, and UV sterilization. Alkaline units add a mineral remineralization stage.
What is the TDS level of your RO water?+
Our RO water typically registers between 0–20 ppm TDS (Total Dissolved Solids), compared to 150–500 ppm in typical tap water. Lower TDS means fewer dissolved impurities. Results are posted at each station and updated with each service visit.
What minerals are added to the alkaline water?+
Our alkaline water is remineralized with calcium, magnesium, and potassium — essential electrolytes that improve taste and hydration. These are food-grade minerals added through a controlled remineralization filter, not synthetic additives.
What is the pH level of your alkaline water?+
Our alkaline water is balanced to a pH of approximately 7.5 to 8.5 — slightly above neutral, making it smoother and more pleasant to drink while remaining safe for all ages including children and the elderly.
How often is the machine cleaned and serviced?+
Our machines are serviced on a scheduled maintenance cycle — filters are replaced based on usage and manufacturer specifications, and the system is sanitized and inspected by our team. You never need to ask the store to do anything.
Is the water safe for babies and elderly?+
Yes. Our RO water is free from contaminants and tested regularly. For infants, RO water is one of the purest options available. We recommend consulting your pediatrician for formula use as always. Elderly users benefit from the low TDS and mineral-balanced alkaline option.
How do I know the water is fresh and not sitting stagnant?+
Our systems are designed for high daily throughput — water is dispensed on-demand and never stored in a tank that sits still for extended periods. UV sterilization runs continuously to maintain freshness. Service records and test results are available at each location.